FAQ's

You can return or exchange an item within 28 days of delivery. Products must be in the same condition as received and with their original packaging.

For hygiene reasons earrings cannot be exchanged or returned unless faulty.

Custom pieces cannot be returned or exchanged.

It is your responsibility to cover the cost of return postage and it is advised to use a tracked service, especially for jewellery.

It's just me running the show so I can't promise super speedy delivery all of the time but I will try my best! Please contact me at amycastoart@gmail.com before ordering if you require urgent delivery.

Standard shipping takes 5-7 business days. 24 tracked shipping takes 2-3 business days.

Special Delivery Recorded shipping is next day but packing and preparing may take 1-2 business days.

Thank you for your understanding!

At the moment I am just shipping to the UK.

Once your order has been despatched, you will receive an email with the tracking number.

All pieces can be cleaned with warm soapy water. To prevent tarnish, keep silver pieces in a cool, dry place, preferably airtight. Tarnish can be removed with a standard silver polishing cloth, available from most hardware stores and large supermarkets.

Glass Pieces

For all jewellery items containing set glass cabochons extra care must be taken. I polish the glass to a satin finish in order that it doesn't show up scratches compared to a mirror polish but I advice not to wear pieces in situations that could cause chipping, especially for rings. For example, gardening, playing the spoons, making jewellery, backslapping ferocious gorgons, etc...

I work in silver and sometimes gold. I use recycled metal whenever I can. The cabochons are mostly glass with some semi precious stones. The glass I use is blown flashed glass or a blown plate (rondel). The glass has 1-3 layers of colour which has been incorporated within the hot process of glassblowing. This is not the same as enamel and it is much more durable. However, it can still chip so care must be taken when wearing.

I can usually polish out small chips in the glass so please contact me if your piece needs some TLC.